Been meaning to post this, but haven’t had a chance. As you know, I’ve had my dealings with overseas call centers, and they’ve been nothing but unpleasant. Major computer companies are using them because they’re far cheaper to run — despite the fact that, for years, tech workers and consumers have been bitching that it’ll come back to bite them. Dell is the first major company to announce they’re going to ditch their India call center for their corporate customers. It’s about damn time somebody came to their senses. Now if Dell would quit using proprietary parts, life would be good, but that’s another story for another time.