This time not to India, but to North Dakota. And it’s not call centers, but drive-thru windows.
The McDonald’s restaurant in Hermiston, Oregon appears to be “outsaucing” customers drive-thru meals.
The restaurant on Highway 395 has outsourced one of the most important jobs at the drive-through window — order taking.
I think I remember reading about this happening before, and thought I linked to it, but I couldn’t find it in my archives. Oh well…At least the jobs are staying in the U.S.
Comments
I think it’s brilliant. Take that, increase to Oregon’s minimum wage.
I honestly think it’s kind of ingenious, too. And the orders are probably more accurate as well.