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Outsourced Tech Support People Are Idiots

A co-worker was having trouble with our Toshiba laptop. She was having trouble getting her laptop on her WiFi at home, after it had worked before. Since Qwest said it wasn't their problem, she would need to call Toshiba. It was a bit over a year old, so technically out of warranty, but she figured she'd call Toshiba anyway. She went back and forth, trying a bunch of things, following his broken-english instructions, with Toshiba even suggesting a full restore on the system which would've killed all here data and programs.

She brought it in to me, and sure enough, I couldn't connect to any WiFi networks, either. It wasn't detecting any networks, so the thing was getting disabled or something. And sure enough, the tiny little WiFi power switch next to the USB ports on this particular laptop was turned to "Off." Flip the switch to "On", and look at that, it magically works.

Now I didn't expect my co-worker to see that switch (it is quite small), nor to know what it does (she does now), but why on earth didn't the Toshiba tech suggest to look at that switch?

Posted by Jake on 08/10/09 @ 11:59 AM
Posted in Geekdom, Sad | Permalink



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