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I'm Actually Pleased With Microsoft

I never thought I'd say this, but I'm pleasantly pleased with Microsoft, particularly their Hotmail division (I know, "pleased" and "hotmail" in the same sentence -- go figure).

I have a couple of Hotmail accounts. One that I use for spam that comes from search engine submissions and the other for my MSN Messenger account in Trillian. Otherwise, I don't really use them much. I log into them both weekly to make sure that the accounts stay active so they'll work in Trillian, however.

Yesterday (Wednesday), I made the attempt to log into the latter of those two accounts, and couldn't, it was giving me a password error. I know I never changed the password, but OK, whatever, so I went to get their password reminder screen, and it gave me my password reminder question as follows:

@####$$%%#$%546''''''''''''''''45^6'456#%^^$&@$&$@&$%^$%^$%g554

Yes, that was it. That was obviously not the question I set up originally. Not hoping for much, I e-mail their support department. I wasn't really miffed about losing the account, but I was miffed that somebody out there might be pretending to be me (as the account had my name in it, so it's obviously my account), and also because I had a bunch of people on my MSN Messenger list in Trillian that I didn't want to lose.

Surprisingly, I got an e-mail from Hotmail the very next morning. I was stunned. I didn't expect to hear anything from them, if at all, for at least a week or two considering the horror stories that I had read about on Google. After drilling through their 11 questions that they asked to verify my identity, e-mailed back, they reset the account, and I was good to go.

So I am happy to say that my Hotmail account works fine again, I've changed my password to something horribly complicated, and everything is good to go. Kudos to Microsoft.

Posted by Jake on 09/09/04 @ 03:13 PM
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